Letter: We’re working on bus improvements

I would like to reassure your correspondent Mr Ramsden (Letterbox, September 27) that Metro is concerned about the kinds of gaps in the bus network he describes.

This is why it is working to revise the framework in which bus services are organised with through a firm partnership with the bus operators or a Quality Contract scheme that would see those operators bidding to run services and meet standards of punctuality, reliability and service standards.

Metro has also worked to secure improvements to the local rail network. That includes the forthcoming electrification of the trans-Pennine route which will mean a better service on the route Mr Ramsden uses, between Manchester, Huddersfield, Dewsbury and Leeds.

Mr Ramsden will also be pleased to learn that almost 90 per cent of Metro HQ staff commute using public transport. In addition to this valuable source of monitoring and feedback, Metro will also be using the forthcoming opportunity of the forthcoming National Customer Service Week to gather further feedback. Staff will be travelling at peak time on some of the most complained about services and reporting back on their whole experience to help us drive further improvements for the future.

Metro agrees with Mr Ramsden that passengers should expect high-quality services and we are working to achieve those improvements now and in the future.

John Henkel

Director of Passenger Services