Mum’s upset after play gym fall

Lucy Lovell said she was concerned about the way staff responded when Darcie Mae fell off the end of a slide at Go Hyper and banged her face.

“It wasn’t that Darcie had an accident in the play gym – it was the aftercare,” she said.

“Nobody made themselves known as a first aider or came over to make sure she was okay.”

She also criticised the play gym in Dewsbury for having failed to answer her written complaint more than two weeks on.

Mrs Lovell, 25, said: “I haven’t received any form of apology or correspondence from them which I feel is disgusting.”

But its owners have defended their response on the day and said they take any complaints very seriously.

Emma McGuire said: “We’re a very small business and over the past four years we’ve struggled like anybody else. We have put our heart and soul into this place.

“Every person who is unhappy, we try to resolve it.”

She accepted they might not have replied as quickly as Mrs Lovell would have liked, but they were drawing up a response.

Mrs Lovell, of Cornfield, Dewsbury Moor, took Darcie Mae to the play gym in Railway Street on January 24.

She said that when her daughter banged her face, she had to ask for a cold compress for the swelling and none of the staff checked on them.

After leaving, she took Darcie Mae to A&E where doctors checked for fractures and gave her the all clear.

Co-owner Stephanie Morrison said: “Mrs Lovell did approach the counter and I offered to her a cold compress. I can’t believe she would have had to ask because that’s the first thing we do.

“A couple of times we asked Darcie if she was okay.”

She said the accident book was also filled out straight away.

Ms McGuire added that the business was not required to have a first aider, and signs clearly stated children were the responsibilty of parents at all times.

Go Hyper was named winner of the best soft play category at Mamas and Papas’ West Yorkshire awards last year.