Halfords store in Dewsbury opens it doors but with restrictions in place

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Halfords has re-opened its store in Dewsbury with comprehensive measures to protect customers and colleagues

The store is now open to assist those in need of essential motoring and cycling products or access to services.

Halfords has fundamentally changed the way its stores operate.

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These measures include the introduction of a zero contact policy, the team have stopped taking cash payments and customers can no longer browse the aisles.

Halfords is re-opening its store in DewsburyHalfords is re-opening its store in Dewsbury
Halfords is re-opening its store in Dewsbury | jpimedia

Instead Halfords is providing services and product collection from the front of the store, all within the social distancing rules, through its “Drive in, pick or collect point” for products.

Keith Jones, Chief Operating Officer from Halfords says: “I am really proud of our colleagues in Dewsbury and how they are supporting us in our commitment to playing our part in keeping the UK moving for their essential journeys.

"However, we will only continue to play our role if we can ensure the health and safety of our colleagues and customers, and compliance with government policy. That’s why we have re-shaped how our store operates and we look forward to welcoming our customers return.”

The full list of new measures includes:

Drive-in, pick or collect point

· Situated at the check in desk at store entrances

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· No one allowed in store at any time – colleagues on hand to pick products for customers

· Online Click and Collect Orders collected at this point

Drive-in fit and repair

· Car parked near the front of the store

· Requested service at the check-in desk

Clear two metre social distancing measures

Only accepting card payments

Suspension of non-essential fitting services

Limiting physical interaction such as the requirement to sign paperwork

Ensuring all colleagues have the cleaning materials (e.g. hand sanitiser) to support hygiene guidelines

Colleague changing rooms closed until further notice

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Halfords stores have also changed the way bike orders are collected. In line with social distancing, new measures have been put in place for collection, which include:

Pre-arranged date and time for collection

A two-metre queuing system

Only allowing one customer per time to enter the reception area

Customers built bike placed on stand outside of store

Halfords colleagues talking through the bike safety measures from a safe two-metre distance

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