Homes and businesses in Dewsbury were left without power for seven hours yesterday (Thursday).
But the people of Eastborough came together – with one taxi firm using a hired generator to dole out cups of tea to thirsty residents.
Power was lost in the Eastborough area just before 2pm. It is thought nearby workmen cut through an underground power cable by accident.
Northern Powergrid said 76 customers were affected.
Among them was Oakwell and Rex Taxis, which has its headquarters in the area. Phone lines were down and customers left stranded.
The firm’s director Fayyaz Sayed said: “It was very chaotic. Our back up generator only lasted for one hour.”
The company has 220 cars and does 80 school runs for Kirklees Council. “Imagine the amount of disruption that caused,” said Mr Sayed. “There was panic.
“Lots of people were stranded. People literally couldn’t get through to us. We let a lot of people down.”
The firm were forced to hire a generator from Progress, based in Brewery Lane. They had it up and running by about 6.30pm.
“People saw that our lights were on, so they came in and we made them cups of tea,” said Mr Sayed.
The cost of the generator hire was in excess of £1,000, he added.
Norther Powergrid said power was restored at 8.40pm.
They were unable to comment on who was responsible for the outage until they had completed their own investigation.