TransPennine Express launch two new innovations at Dewsbury Train Station to enhance accessibility

TransPennine Express (TPE) has launched two new innovations at Dewsbury Train Station that will make rail travel more accessible for passengers who are blind, visually impaired, autistic or anxious.
Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now

The two new technologies, My Station View and GoodMaps Explore, are both designed to help customers navigate TPE’s managed stations across the north including the station on Wellington Road.

Kathryn O’Brien, customer service and operations director at TransPennine Express, said: “These two revolutionary technologies have been launched in Dewsbury Train Station and our other 18 managed stations to make rail travel more accessible for people who are blind, visually impaired, have mobility issues, are autistic or have anxiety.

Hide Ad
Hide Ad

“Our customers are at the heart of everything we do, and we are doing all we can to make our network as inclusive and as accessible as possible.

The two new innovations have been launched at Dewsbury Train Station on Wellington Road.The two new innovations have been launched at Dewsbury Train Station on Wellington Road.
The two new innovations have been launched at Dewsbury Train Station on Wellington Road.

“We’re committed to enhancing accessibility with innovations such as My Station View and GoodMaps to ensure our customers feel confident travelling with us at all times.”

My Station View is a pre-departure tool that allows customers to take a virtual tour of the station. The website allows customers to explore the station, enabling customers with autism or anxiety to plan a route giving them more confidence to travel.

The innovative technology that provides a 360-degree view of the station will also benefit customers with mobility issues as they will be able view the route from the entrance of the station all the way to the required platform.

Hide Ad
Hide Ad

My Station View also allows passengers to explore the interior of TPE’s trains to help them locate priority seats and other on-board facilities.

One of the new innovations, My Station View, allows customers to take a virtual tour of the station.One of the new innovations, My Station View, allows customers to take a virtual tour of the station.
One of the new innovations, My Station View, allows customers to take a virtual tour of the station.

GoodMaps Explore provides accurate navigation for customers that are blind or visually impaired. The free app allows customers to receive turn-by-turn navigation instructions directing customers to station platforms and points of interest.

The app pinpoints a customer’s location using their phone’s camera and provides accurate directions to help navigate the station safely.

The new technology is the next step in TPE’s accessibility push after introducing British Sign Language (BSL) message boards and a BSL interpretation service in ticket offices earlier this year.

The two services have been designed to offer extra support for customers travelling on the railway by offering people who are deaf, or have a hearing impairment, the opportunity to access enhanced information or assistance whilst at the station or on their journey.

Related topics: