Dewsbury care service told it still requires improvement by government inspectors

Since their previous inspection in 2018, the service’s level of effectiveness and responsiveness has gone from ‘requires improvement’ to ‘good’, which is also its rating for the level of care, but it still requires improvement in levels of safety and leadership

The CQC found improvements were needed to the management of people’s medicines to ensure they were safe.

Staff spoke positively, the report says, about the management of the service and changes to the systems of governance had been made including the implementation of audits, but they were not yet robust enough to ensure they would drive the improvements required for all people to receive a consistently high level of service.

Inspectors found that people were supported to have maximum choice and control of their lives, staff were caring and kind and maintained people’s right to privacy and treated them with dignity and respect.

Since the previous inspection, enough improvement had not been made though, the report says, and the provider, based on Oxford Road, was still in breach of regulations.The CQC will request an action plan for the provider to understand what they will do to improve the standards of quality and safety.

The service was approached for a comment, but did not wish to respond.